FAQ

 

SHOPPING WITH US:

  • Can I amend or cancel an order I've made? 
    Once you've placed your order online, if you wish to make any changes or cancel it, then you'll need to speak to one of our lovely Soul-ful people in the office. Call us on: 01235 537816.

  • Can I place an order by phone? 
    Of course! Just give us a ring on: 01235 537816 and we'll process your order over the phone.


DELIVERY:

  • How long till my order arrives? 
    We aim to despatch all orders within 3 working days, although sometimes it can take a little longer during our busiest periods. However, we do usually get the order out next day!

  • Can you send my order to a different address? 
    No problem! Just add the delivery address at the checkout.

  • How do you deliver my order and what does it cost? 
    We use Yodel as our courier and standard delivery is £5.00. Carriage is paid for by us if your order is over £100.
     

  • Do you despatch internationally? 
    Please get in touch with us to discuss delivery outside of the UK.
     

  • Can I track my order? 
    Once you've placed your order, you'll receive a confirmation email from us. If you'd like more information on delivery, please get in touch with us.


DAMAGES:

  • What do I do if my order arrives damaged? 
    We take the greatest of care to ensure your order is picked and packaged as safely and securely as possible, however, sometimes things do get damaged in transit. Just let us know within 5 working days if this happens, and we will work with you to resolve it.


REFUNDS:

  • What is your refund policy? 
    If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used to pay for your purchase. We will process the refund as soon as possible, and, in any event, within 30 days of the day we received your valid notice of cancellation.


EVERYTHING ELSE:

  • Can I join your mailing list? 
    Yes, please! We mail out offers and details of new products, along with general Soul-ful news. So if you'd like to be kept up to date with all the happenings at Soul, then please add your details on this page... 
    NEWSLETTER SIGNUP!
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COMPANY INFO

Soul Ltd.

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REALLY GOOD 2017 ALL RIGHTS RESERVED
Registered Company No. , Companies House in England and Wales. VAT No. 989 1569 48.

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